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The best way to contact us is by email:

We Promise will respond ASAP to your Mail.
 
Please note that we do not do phone consultations
but are happy to respond to all your questions via email.
 
We ship from San Leandro, Ca 94577

susan@creatingperfume.com

INTERNATIONAL SHIPPING:  Please Read

Please order the products in 1 ounce or less to avoid additional delays and possible rejection of the order by customs. 

Shipping Restrictions: It is your responsibility to be aware of the specific import restrictions for your country. If your package is refused or destroyed due to customs rules we will not be able to refund your order or offer a replacement at no charge.

Shipments to Indonesia require an import license.  Shipments to Serbia require a business license for invoices over $200 US. Please make sure that you meet those requirements as we cannot reship or refund orders that are confiscated by customs. 

Customs regulations and taxes can be different for every country. It is your responsibility to pay for these charges.  Check with your local post office about the procedures in your country.

We cannot guarantee international shipments with orders that use the U.S. Postal Service. We cannot investigate or replace USPS orders once the tracking shows that they have successfully left the U.S.A.

Once your package clears customs it is sent to your local post office. You MUST contact them if you do not receive your package we cannot check on it. Your local post office may hold your package instead of delivering it.  Your post office should leave a notice at your address Once they leave the notice (regardless if you find the notice) they are not responsible for guaranteeing that you receive your package. We are not responsible for it either. International shipping has its problems. This is a risk you take.

Once we have shipped your order there's nothing we can do to guarantee it gets to you. We do not refund or replace lost or confiscated packages. 

Please track your package to see if you need to go to your post office to retrieve it.

These are our sales terms. You must agree to our terms to complete the sale. If you do not agree do not complete the sale.

These are our sales terms. You must agree to our terms to complete the sale. If you do not agree do not complete the sale. All sales are final.

Important information about the shipping.

We no longer offer USPS international shipping.

USPS is classifying all liquid products as hazardous and will reject them.

If you use a forwarding company they may also have the same issue and charge you a hazmat fee.

We cannot send your forwarding company a return tag, you must pay for the return shipping with the forwarding company.